FAQ

1. How many users are we allowed for each location?
   

   You can have an unlimited number of Guard911 users per protected location.

2. Can anyone download the Guard911 apps?
   

   Anyone can download the Guard911 apps from the Apple or Google Play Store, however the app requires an activation code (given to the user by their site administrator) to unlock the app.

3. How does the Hero911 app work with Guard911 services?
   

   Hero911 is a free law-enforcement exclusive app and is used by thousands of federal, state & local police officers nationwide. Hero911 is the ONLY app with an established police network. If a police officer with the Hero911 app is ever in close proximity to a protected Guard911 location when an alert is triggered, the officer will immediately be alerted of an armed intruder. This expedites police NOTIFICATION time and reduces their subsequent RESPONSE time as Seconds Save Lives.

4. How long does it take to get us up and running?
   

   Once you are ready to implement the service, our tech team can have your location(s) up and running and safeguarded in as short as a day.

5. What is a "geofence?"
   

   A geofence is an invisible fence "placed" around your location. It uses the latitude and longitude of your location, so the app only works on or adjacent to the created geofence.

6. How do I set up a teacher for multiple locations?
   

   Each user is only assigned to a single location. If a user is at a different location, when the app is opened it will determine which location they are currently at. The app will be able to (only) send Armed Intruder and Teacher/Staff Assist alerts to the location they are visiting while the user is at that location. Since the user is only assigned to their original location, they will not receive notifications for the location they are visiting. It is on our development road map to add features to allow for multiple locations.

7. Do we need to create a separate geofence for a location across the parking lot or if we have multiple locations that need to be protected?
   

   We recommend setting up a separate gerofence for each physical location that has its own address. This allows for precise alerts to be sent to nearby law-enforcement, so they knowing exactly which location the alert originated from.

8. How is training completed for Guard911 users?
   

   Training is simple and fast. All users are required to watch the short training video at guard911.com/training/ before using the app. Our sales reps and tech support team are also available for any assistance you may need.

9. Which staff members do you recommend we give access to the Guard911 app?
   

   We recommend the system administrator grant access to all teachers, staff, kitchen workers, janitorial staff, etc., working at the protected location to best safeguard all students, colleagues, and visitors to your location. The system administrator can easily manage users by clicking on the Edit User Information link in the menu.

10. We have a few School Resource Officers (SROs) in our district. Do they only use the Hero911 app, or do they also need to download the SchoolGuard app?
    

    We recommend that SROs download both apps. As a law enforcement officer, Hero911 will alert them if they are ever in close proximity to ANY Guard911 protected location that triggers an alert. The SchoolGuard app assigns them to a particular school so they can send and receive alerts and utilize the daily features, such as Teacher Assist.

11. We don’t have the best cellular coverage throughout the building. Will the Guard911 apps still work?
    

    We recommend the protected location allow Guard911 users to utilize their property’s Wi-Fi for enhanced signal to send and receive alerts. The protected location’s IT department should make sure to allow apps.guard911.com to be accessible through their firewall.

12. Who is normally the system administrator for the protected property?
    

    Typically, the system administrator is the superintendent of the district, the principal of a respective school, security director, office administrator or IT person within the location. We recommend that several individuals are named system administrators and allowed access to this web portal to make changes.

13. Do I have to be on property to send and receive alerts?
    

    A Guard911 user MUST be within the location's geofence in order to send the Armed Intruder alert or Teacher/Staff Assist. They can be off property to send a Principal/Admin Push. Since there is NO tracking of users, the recipients will receive any alert, even if they are outside the geofence.

14. Do we pay for summer months when school is out of session to maintain the SchoolGuard app service?
    

    Yes, all schools maintain the Guard911 service 24 x 7 x 365 to help maintain the safety for all people at the protected location at all times.

15. How do we know our police are participating in the Hero911 Network?
    

    Guard911 has a team of law-enforcement consultants whose sole job is to introduce or reintroduce the benefits of Hero911 to your surrounding police agencies and officers. Our consultants personally reach out and speak with any agencies who wish to learn more. There are already tens of thousands of police officers in all 50 states including DC, Canada & Puerto Rico maintaining the Hero911 app. The FBI has also approved the Hero911 app for federally issued devices and the Hero911 service is endorsed by several police associations, state leaders and national experts.